General

Subscription Management

• How can I stop my subscription and cancel automatic renewals?
• What is the Automatic Renewal Service?
• How do I resume my subscription?
• How do I change or update my credit/debit card information?
• What happens after you cancel your software subscription?

General Questions

• How do I contact you?
• Where can I find my order ID?
• I lost or didn’t receive the email with my license key. What do I do now?

Billing

• How can I get a refund for my order?
• I don't know which email address I used for this purchase, how do I use the purchase finder?
• I did not receive a purchase confirmation email, why?
• I don’t recognize a purchase on my last credit card statement, how can I get information on this transaction?
• How to manage my billing information
• What is your return/refund policy?

See all 7 articles

Troubleshooting

• I don’t remember my username, password, or license key, what do I do now?
• How come that I can’t download the installation file?
• How do I uninstall unnecessary programs and large files?
• Every time I scan my PC, new errors appear
• I succeeded to download the software but the installation is blocked
• Why is my antivirus blocking the installation of the software?