Subscription Management
General Questions
Billing
- How can I get a refund for my order?
- I don't know which email address I used for this purchase, how do I use the purchase finder?
- I did not receive a purchase confirmation email, why?
- I don’t recognize a purchase on my last credit card statement, how can I get information on this transaction?
- How to manage my billing information
- What is your return/refund policy?
Troubleshooting
- I don’t remember my username, password, or license key, what do I do now?
- How come that I can’t download the installation file?
- How do I uninstall unnecessary programs and large files?
- Every time I scan my PC, new errors appear
- I succeeded to download the software but the installation is blocked
- Why is my antivirus blocking the installation of the software?