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  1. PC HelpSoft
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General

Subscription Management

  • How can I stop my subscription and cancel automatic renewals?
  • What is the Automatic Renewal Service?
  • How do I resume my subscription?
  • How do I change or update my credit/debit card information?
  • What happens after you cancel your software subscription?

General Questions

  • How do I contact Customer Support?
  • How do I contact you?
  • Where can I find my order ID?
  • I lost or didn’t receive the email with my license key. What do I do now?

Billing

  • How can I get a refund for my order?
  • I don't know which email address I used for this purchase, how do I use the purchase finder?
  • I did not receive a purchase confirmation email, why?
  • I don’t recognize a purchase on my last credit card statement, how can I get information on this transaction?
  • How to manage my billing information
  • What is your return/refund policy?
See all 7 articles

Troubleshooting

  • I don’t remember my username, password, or license key, what do I do now?
  • How come that I can’t download the installation file?
  • How do I uninstall unnecessary programs and large files?
  • Every time I scan my PC, new errors appear
  • I succeeded to download the software but the installation is blocked
  • Why is my antivirus blocking the installation of the software?
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