If you’ve tried all your possible email addresses and are still not able to locate your purchase, you can contact our Customer Support team for further assistance with the following information:
- Full name and your alternative email address
- The date of the charge
- The amount of the charge
- First 6 and last 4 digits of the card were used to purchase the product
- Screenshot of the charge from your bank statement
With this information, we will be able to locate your account and provide you with further assistance with no delay.