Emmi L

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  • Why is my antivirus blocking the installation of the software?

    This is a common case. As a security check, your antivirus can block programs that you have not previously validated. To overstep this action, you can temporarily disable your antivirus to download...

  • Software Uninstallation Instructions

    If you are not fully satisfied with your software, please follow the instructions below to fully uninstall it from your computer. If any any time, you have questions or need further assistance with...

  • Registry Options

    Customized Registry Scan By default all the registry areas are selected for scanning. To exclude certain areas from future registry scans: 1. From the registry menu click on “Customize your registr...

  • Every time I scan my PC, new errors appear

    Don’t panic! The number of errors detected by the software can change according to several factors: your internet activity (browsing history, your download files) … Cleaning your PC is to be renewe...

  • I succeeded to download the software but the installation is blocked

    Make sure you have uninstalled your free trial if you had one (either from your “Start” menu by clicking on “Uninstall” or in your computer’s Control Panel menu “uninstall programs”) Also make sure...

  • Change PC HelpSoft PC Cleaner language

    When you first install PC HelpSoft PC Cleaner, you will be asked to choose from one of the available languages. In the event you want to change the language, please follow the steps below. Click o...

  • How to Restore Drivers

    If you updated your drivers and there was an issue while installing them, had a computer crash or the driver is simply not working properly, you might need to restore your drivers to the previous v...

  • Settings

    Exclusion List – if there are certain registry keys, files or cookies that you don’t want to include in the PC Cleaner scans you can use this feature to create exclusion lists. Excluding Registry K...

  • My link to PC HelpSoft Mac cleaner does not work any longer. Have been such for a long time

    For security reasons customers links expire after a few months.Don’t hesitate to download again your software here.

  • I lost or didn’t receive the email with my license key. What do I do now?

    Your license key is displayed on the ‘Thank You’ page immediately after purchasing. As a backup, a copy is also emailed to you upon order completion. Occasionally, emails do get stuck in junk mail ...