Make sure you have uninstalled your free trial if you had one (either from your “Start” menu by clicking on “Uninstall” or in your computer’s Control Panel menu “uninstall programs”)
Also make sure that your computer doesn’t launch any Windows update whilst installing your software. If you need to do an update, you can visit http://www.update.microsoft.com to be sure!
If you still have questions, please submit a request to our support team.
You can send us a message by clicking on Contact us on our main support page.
*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.